Your order will ship within 1 business week of purchase date as all jewelry is hand made. Please keep in mind each piece is made to order.
Your package will be shipped First Class Mail through the United States Post Office. It will be delivered between 2-5 business days, although not guaranteed.
How do I track my order?
You will receive an e-mail once your order has shipped with your USPS tracking number.
What if my package is lost in the mail?
If your package is lost in the mail, please email us at info@roryashton.com and we will be able to look into it further.
International Shipping
We accept international orders via our website for selected countries through USPS. If your country is not listed as an option, please email info@roryashton.com . Please be aware that international orders may be subject to customs duties and/or taxes. This is not a charge from Rory Ashton Jewelry. Please contact USPS or your local Customs office for more information regarding these charges.
Once an item is sold, we cannot be responsible for any damages due to wear, negligence, modification or misuse after the 14 day exchange period.
We do understand that jewelry can break and we are happy to fix it for you!
Please follow repair instructions in link provided below:
Jewelry Care Guide
Our jewelry is fine in style, and should be handled carefully. While our materials are high quality, we encourage you to take good care of your jewelry. The below tips will help you enjoy your jewelry as long as possible:
1/ Keep your jewelry away from prolonged contact with water/sweat. 2/ Avoid contact with household chemicals, perfumes and hairsprays. 3/ Avoid wearing your jewelry while taking part in strenuous activity, manual labor, and situations where the jewelry may become snagged etc.
4/ Avoid dropping jewelry as many natural gemstones are fragile and will break.
5/ Chlorinated water in swimming pools will 'oxidize' and blacken your jewelry, which can be hard or even impossible to remove, and the cleaning process can alter the finish of your jewelry irreversibly.
6/ Faux leather straps will become weak with extended wear and exposure to water/sweat.
7/ Avoid throwing your jewelry in purse unprotected as it may tangle, mis-shape & alter your jewelry.
All orders are custom made and our return policy is limited to EXCHANGES ONLY within 14 DAYS of receipt.
In the event you would like to exchange your product, please email within 14 days of receipt of your order to obtain a Return Authorization Number and fill out the Exchange Form that we will email you.
Attention to design, materials, and construction is of utmost importance to me. Your jewelry is carefully handmade using quality materials manufactured in the U.S.A. Myself and my assistants carefully inspect your order prior to shipment. My policy is to remake your item if I have made a mistake with your order. Therefore, upon receipt, please inspect your purchase and notify me of any mistake as soon as possible.
Packages must be prepaid & insured for your own protection. We do not accept exchanges that are not shipped in protective packaging, as the jewelry will most likely be crushed in transit.
Do I pay for return shipping?
For an item that has arrived damaged or an incorrect shipment, we will refund shipping costs incurred during the process.
Customers will be responsible for shipping on all exchanges & returns
Any jewelry returned outside of this process may be denied.
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Shopping for someone else but not sure what to give them? Give them the gift of choice with a RoryAshton gift card.
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Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
