Return Policy

All orders are custom made and our return policy is limited to EXCHANGES ONLY within 14 DAYS of reciept.

 

In the event you would like to exchange your product, please email info@roryashton.com within 14 days of reciept of your order to obtain a Return Authorization Number and fill out the Exchange Form that came mailed in your order.

Attention to design, materials, and construction is of utmost importance to me. Your jewelry is carefully handmade using quality materials manufactured in the U.S.A. Myself and my assistants carefully inspect your order prior to shipment. My policy is to remake your item if I have made a mistake with your order. Therefore, upon receipt, please inspect your purchase and notify me of any mistake as soon as possible.

 

Packages must be prepaid & insured for your own protection. We do not accept exchanges that are not shipped in protective packaging, as the jewelry will most likely be crushed in transit.

 

Do I pay for return shipping?

For an item that has arrived damaged or an incorrect shipment, we will refund shipping costs incurred during the process.  

Customers will be responsible for shipping on all exchanges & returns

Any jewelry returned outside of this process may be denied.

Contact us at info@roryashton.com for more information